license registration


If you bought a license through the Mac App store, these instructions do not apply. Just log into the Mac App store, go to the purchased tab and install it.

If you bought a license through the Visual Data Tools, Inc. store, these are the steps you need to follow to register your license on your computer.

DataGraph licenses are individual licenses tied to your email address. If you have not done so yet, download the current release version of DataGraph from the download page and follow the steps below.


Step 1: Open DataGraph and go to Account Information.

Step 2: Enter the email you used to purchase DataGraph in the Account Information and click Request.

This connects back with our server to confirm that you have a license. If accepted, we will send an e-mail to you with the activation code for this machine. It is possible that your mail client or service sends this to the spam trap, so if you don’t get an e-mail within a minute or so check that folder.

Step 3: Open the email you should have just received (accounts@visu...) and click the link that begins with the following text:

dgraph://addmachine/...

This is an encrypted message that the program will read to register your computer. The start of the link, dgraph:// is a schema that DataGraph has registered with the system. If you are using Mail or some web mail clients you will be able to click on the link in the email and DataGraph will handle the rest.

If you are using other browsers, such as Chrome, this link will not be recognized. In this case copy the link and paste it into the URL field in Safari, as shown below. When you hit return.

Step 4: Go back to the accounts window in DataGraph to confirm the license has been registered to use on this computer.

The email you typed in will now be greyed out. The name and email fields below will also be populated based on the name in our database you used at the time you registered.

From the accounts window, you can also change your e-mail or change/correct the spelling of your name. After editing the email field, hit the send button. When changing the e-mail address, first a mail is sent to the old e-mail address to approve the removal. Following that a mail is sent to the new e-mail address to verify that it is valid.

Note that the license gives you the right to use DataGraph on three different machines, but you need to follow this registration procedure on each machine. The e-mail you get only works on the machine you requested it from. If you unregistered a machine and want to register the same machine again, you can reuse the same link.

If you have any questions, please send mail to help (help@visu…) or contact us using the Help menu from within DataGraph.